Flower Shop Terms and Conditions Overview
Please read these terms carefully as they govern your use of our flower shop services and website. Your access or purchase signifies agreement to these terms.
Last updated January 17, 2026
Acceptance of Terms
By browsing or ordering from our website, you fully accept these terms and any subsequent updates. Continued use signals agreement with any modifications published here.
Definitions
To clarify these terms, the following definitions apply throughout this document.
"Service" refers to all floral arrangements, delivery, customer support, and features offered through our website.
"User" means any individual who browses, places orders, or communicates with our flower shop.
"Order" describes any request placed for flowers, gifts, or related services via our platform.
"Content" covers all text, designs, images, and information on our site.
Proper Use of Services
You agree to utilize our website and offerings only for lawful, intended purposes related to flower and gift delivery in Malaysia.
Eligibility
Our services are intended solely for users 18 years and older with legal capacity to enter contracts. Parental consent is required for minors ordering.
Adults only or consent from parent/guardian required.
User Responsibilities
Users must maintain the accuracy and security of their account and order information at all times.
Prohibited Uses
For safety and compliance, users must avoid these actions:
Intellectual Property Rights
All designs, written content, images, and brand elements are owned by our flower shop or its licensors. Unauthorized use or reproduction is strictly prohibited.
User Content and Submissions
By sharing reviews, photos, or feedback, you grant us the right to display and use such content on our website.
Your Content Rights
You retain ownership of submitted content, but allow us a license to use it for service improvement or marketing, with credit where appropriate.
Privacy Policy Reference
Your use of our site is governed by our privacy practices. For full details on how we handle your information, read our privacy policy.
View Privacy PolicyWebsite Disclaimer
Please note key disclaimers regarding floral availability, substitutions, and general service limitations.
Key Notice
Flower varieties and colours may change due to seasonal or supply fluctuations. Substitutions are sometimes necessary.
Limitation of Liability
We are not liable for indirect or incidental damages from use or inability to use our site or service.
Indemnification
You agree to defend and hold the flower shop harmless from any claims, damages, or losses arising from misuse of the website or breach of these terms.
Resolving Disputes
We aim to resolve issues amicably. If not, alternative options are available to seek a fair outcome.
Arbitration
If a dispute arises, both parties agree to confidential arbitration in accordance with Malaysian law.
Arbitration is binding except where contrary to law.
Online Dispute Resolution (ODR)
If local solutions are insufficient, Malaysian users may try recognized ODR channels for fair settlement.
ODR Information PageSeverability
If any provision is deemed void, the rest remain effective and binding.
Entire Agreement
These terms represent the entire understanding between you and our flower shop for this website and service.
Governing Law and Jurisdiction
Malaysian law governs these terms, with disputes settled in local courts.
Termination
We may suspend or terminate accounts that violate these terms or applicable laws. Users may stop using our services at any time.
Changes
We retain the right to revise these terms as needed. Updates will be posted promptly here for reference.
Contact Us About Terms
For questions on our policies or rights, please reach out using our provided contacts.
Email Address: content@xorinavelo.sbs
Phone: +60 4-808 0989
Address: Unit 1.01, Ground Floor, Menara Boustead, 10050 George Town, Penang Malaysia
Effective Date: January 17, 2026
Version: 2.0