Your Privacy Matters to Us

How we protect your personal information and ensure transparency

Introduction to Privacy Policy

We are committed to keeping your personal information secure. This policy explains how we use, store, and safeguard your details whenever you interact with our shop.

By using our services and website, you agree to our handling of your data as outlined here. We understand the importance of privacy and take it seriously.

Information We Collect

Personal data is collected when you order flowers, sign up for news, or contact our team. This can include name, email, address, and relevant order details.

Information Provided Directly

  • • Submitting your contact details during orders
  • • Filling forms for custom requests
  • • Providing feedback or reviews
  • • Signing up for offers and updates
  • • Reaching out with questions or support requests

Automatic Data Collection

  • • Device and browser data for website optimization
  • • Basic information through cookies for functionality
  • • Analytics to improve your experience
  • • IP address to manage site traffic
  • • Session duration for performance tracking

How We Use Your Data

Your data is used to process orders, communicate with you, and personalize your experience. We also improve our website based on aggregate customer insights.

  • • Processing your bouquet orders and payments
  • • Sending order updates and confirmations
  • • Responding to messages and inquiries
  • • Improving website performance
  • • Offering tailored product recommendations
  • • Providing customer service and support
  • • Fulfilling legal obligations as required

Our Promise: Your personal information will never be sold or used outside the outlined purposes. We respect your trust and keep your data safe.

Data Sharing Practices

Information may be shared with delivery and logistics partners as needed to fulfill orders, or with legal authorities when required by law.

Working with Service Providers

We work with reputable third parties for deliveries, IT security, and payment processing. These partners follow strict privacy and security standards.

Legal Obligations

Data may be disclosed if required by Malaysian law or to protect the rights and security of our clients.

Anonymous Statistics

General site usage and sales data may be reviewed to enhance our service. Personal details are excluded from reports.

Your Rights and Choices

You may request insight into your data, updates, corrections, or removal by contacting us. We honor all rights under Malaysia's privacy laws.

  • • You can access your personal information by request.
  • • You have the right to have inaccurate data corrected.
  • • You can request deletion of your information.
  • • You may request to transfer your data to another provider.
  • • You can object to certain data uses, such as direct marketing.
  • • You may restrict the way your data is used.

To exercise any rights or for privacy requests, please contact our support team using information provided on our site.

Protecting Your Data

We use technical and organizational measures to secure your details from unauthorized access, loss, or misuse at every stage.

Technical Security Measures

  • • Encryption for stored and transmitted data
  • • Regular system updates and testing
  • • Restricted system access by role
  • • Multi-factor authentication for sensitive platforms

Organizational Safeguards

  • • Employee training in privacy responsibilities
  • • Access limitations for sensitive data
  • • Clear privacy policies for staff
  • • Regular review of security procedures

How Long We Keep Information

We retain data only as long as necessary to fulfill orders, meet regulatory requirements, and support after-sale inquiries.

  • • Order account details stored as needed
  • • Customer preferences maintained for smooth service
  • • Messages and correspondence history retained
  • • Payment records secured per law
  • • Opt-in preferences kept for updates

You may request removal of your data after service completion.

Data Transfers Outside Malaysia

Some data may be processed overseas, for example by our website platform or IT partners, always under secure, regulated conditions.

  • • Agreements ensure foreign partner compliance
  • • Data is encrypted during transfers
  • • Use of reputable international service providers
  • • Routine audits for cross-border data safety

Cookies and Tracking Technologies

Cookies are used to facilitate website operations, performance analytics, and remembering your preferences. You may manage cookie settings through your browser.

Types of Cookies Used

  • • Enable website features and safe access
  • • Help us monitor website effectiveness
  • • Remember your preferences and settings
  • • Enhance usability and customer experience

Adjust cookie preferences at any time via browser settings.

Policy Updates and Notices

We update our privacy policy as necessary to reflect regulatory changes or enhancements in service. The most recent version will always be posted here.

  • • Policy update notifications on this site
  • • Date stamps for all changes made
  • • Major changes may prompt direct outreach
  • • You should check the policy for updates periodically

Your continued use of the site confirms acceptance of updated terms.

Contacting Us About Privacy

Questions about this policy? Reach out for more information or privacy support.

Xorinavelo

Unit 1.01, Ground Floor, Menara Boustead, 10050 George Town, Penang Malaysia

Phone: +60 4-808 0989

Email: content@xorinavelo.sbs

Updated on January 7, 2026

Effective from January 7, 2026